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crash not submitting

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Wink3
Wink3
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I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that your security software isn't blocking the crash reporter from sending the error report.

Wink3
Wink3 Question owner
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I turned off the firewall settings in my security software and still doesn't work. I need help...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to delete the Crash Reports folder.

You can also check these registry keys to see if SubmitCrashReport (DWORD) has value = 1

  • HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
  • HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD