Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i open firefox and click on home i get errow url not valid

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

andrewbach
andrewbach
more options

I have installed other versions of Firefox the same has happens with all of them when i click on the house it says URL not valid and i don't get the page with the ball and Google search just blank white page now i have 9.0 version my computer has xp 32bitt

I have installed other versions of Firefox the same has happens with all of them when i click on the house it says URL not valid and i don't get the page with the ball and Google search just blank white page now i have 9.0 version my computer has xp 32bitt

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That issue can be caused by a corrupted Visual C++ installation (multiple versions can be installed side-by-side; SxS) that is missing some runtime components (Redistributable Package) that Firefox depends on (problem with an embedded manifest file that specifies a specific runtime version).

In that case you need to install the missing components (e.g. VisualC++ 2005 Redistrbutable).