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I click on "tools", "clear private data" and the option box no longer pops up so I can clear history, cookies, etc.

  • 2 replies
  • 28 have this problem
  • 3 views
  • Last reply by cor-el

hawksson76
hawksson76
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The option box used to pop up so I could delete history, cookies, temp i'net files, etc. but when I click on "tools" then "clear private data" the tools menu disappears and the cursor returns to the search engine box...no option box appears.

The option box used to pop up so I could delete history, cookies, temp i'net files, etc. but when I click on "tools" then "clear private data" the tools menu disappears and the cursor returns to the search engine box...no option box appears.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Edit: See cor-el's answer, I forgot about the missing ellipsis being the key to that dialog not appearing, his memory is better than mine on that feature.

You should really update to a newer version of Firefox, 3.0.19 is no longer supported.
http://www.mozilla.com/en-US/firefox/upgrade.html

You also have a number of Plugins that are very out of date and need to be updated. Flash - Java - Adobe Reader
See the Plugin Check page for details - http://www.mozilla.com/en-US/plugincheck/

Modified by the-edmeister

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If "Tools > Clear Private Data..." is missing the three dots (ellipsis) and you do not get the Clear Private Data window to make choices then make sure that Tools > Options > Privacy : Private Data > Settings > "Ask me before clearing private data" has a check mark.