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The download of Mozilla - Firefox did not fully complete. Why is there nothing except words on a white background, no themes, nothing?

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  • 2 have this problem
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  • Last reply by cor-el

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I downloaded Mozilla-Foxfire and it looks like an un-finished program. Although there is a place to add themes and "stuff", nothing appears. The toolbar is the only thing of color. I changed themes and still nothing. I discovered the plugin for Windows XP was not installed, so I installed that and tested it and worked as it said, even installed updated Java, Shockwave Flash, and still nothing. Already have Adobe, & Acrobat. Having a terrible time transferring Bookmarked files from iGoogle. Have been through several support pages and still nothing shows up, except colored toolbar. Some pages have things listed with a line drawn through it. I have tried everything I know and still no changes.

I downloaded Mozilla-Foxfire and it looks like an un-finished program. Although there is a place to add themes and "stuff", nothing appears. The toolbar is the only thing of color. I changed themes and still nothing. I discovered the plugin for Windows XP was not installed, so I installed that and tested it and worked as it said, even installed updated Java, Shockwave Flash, and still nothing. Already have Adobe, & Acrobat. Having a terrible time transferring Bookmarked files from iGoogle. Have been through several support pages and still nothing shows up, except colored toolbar. Some pages have things listed with a line drawn through it. I have tried everything I know and still no changes.

All Replies (2)

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I have tried to reach you several times to answer your question. You asked me to confirm me sending you a question about the problems I am having with This program. YES - and another problem is that every time I have tried to send you my answer, the mail sends me back notification of mail delivery failed. You send another email asking for confirmation, and again for five times, the mail will not be delivered to you.

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"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems


  • Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode
  • In Private Browsing mode some menu items are disabled (grayed) and features like visited links are disabled and not showing
  • You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed


See Private Browsing - Use Firefox without saving history and http://kb.mozillazine.org/Issues_related_to_Private_Browsing