Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox unusable after visiting theguardian

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Paul

more options

I've been a long time Firefox (and Navigator before that) user in all platforms, so it's only natural I'm using it on mobile.

When visiting theguardian.com, firefox freezes, stops rendering and causes the whole phone to stutter.

Procedure: - visit theguardian.com - scroll the home page, open some news in tabs - try scrolling further down and/or switching to tabs with news

What happens: - guardian home page, as well as other pages stop rendering and are blank above and below the viewport (see attached screenshots includ9ng screenie of this page. yes, I'm writing this again, had to kill FF) - tabs with news don't render at all (are blank) - when minimizing firefox, whole phone stutters. - usually, after some minimizings and maximizings, firefox renders ONE news tab. - sometimes only killing FF helps

The phone is fairly recent with the latest Snapdragon 8 and 12 gigs of ram.

Yes, I disabled all plugins and cleared the cache and all data.

I've been a long time Firefox (and Navigator before that) user in all platforms, so it's only natural I'm using it on mobile. When visiting theguardian.com, firefox freezes, stops rendering and causes the whole phone to stutter. Procedure: - visit theguardian.com - scroll the home page, open some news in tabs - try scrolling further down and/or switching to tabs with news What happens: - guardian home page, as well as other pages stop rendering and are blank above and below the viewport (see attached screenshots includ9ng screenie of this page. yes, I'm writing this again, had to kill FF) - tabs with news don't render at all (are blank) - when minimizing firefox, whole phone stutters. - usually, after some minimizings and maximizings, firefox renders ONE news tab. - sometimes only killing FF helps The phone is fairly recent with the latest Snapdragon 8 and 12 gigs of ram. Yes, I disabled all plugins and cleared the cache and all data.
Attached screenshots

All Replies (1)

more options

Hi

Have you also cleared the cache (strongly recommend not clearing data) of other apps on your device?

What level of enhanced tracking protection do you have set?

Are you seeing a similar issue on other websites?