Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting a "error" that I need to update Firefox to get into my bank but I have the latest update

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by James

gomezy3k
gomezy3k
more options

How about fixing the damn thing. I used to have no problems when I logged into my bank (Chase) now when I try to log into my bank it says I need to up grade FireFox but I have the latest upgrade so what the hell do I need to do? It is your browser so fix the damn problem and make it work right.

How about fixing the damn thing. I used to have no problems when I logged into my bank (Chase) now when I try to log into my bank it says I need to up grade FireFox but I have the latest upgrade so what the hell do I need to do? It is your browser so fix the damn problem and make it work right.

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

on left of your post, Questions details > More system details your UserAgent appears to be modified. Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:98.0) Gecko/20100101 Firefox/98.0 Agency/92.8.5697.98

The Agency/92.8.5697.98 should not be there as it was perhaps added by some software or extension you have installed.

See https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Modified by James