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Unable to download/upload Gmail since last update

  • 3 replies
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  • Last reply by Mia

Mia
Mia
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I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Chosen solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.

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Matt
Matt
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what are the error messages?

Mia
Mia Question owner
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"Unable to connect to your IMAP server. You may have exceeded the number of attempts..." there's more but I am unable to get a screen shot or copy before the message disappears...

I am able to get into Gmail online and on my phone app so the trouble isn't there.

The old settings wouldn't even let me connect at all.

Mia
Mia Question owner
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Chosen Solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.