Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot watch videos on high quality

more options

Cannot load 4k and 1080p videos on firefox in youtube and other sites, this problem exists only in firefox. when im using other browser videos work fine. i tried to turn off all apps and its doesnt help. My internet connection is good.

Cannot load 4k and 1080p videos on firefox in youtube and other sites, this problem exists only in firefox. when im using other browser videos work fine. i tried to turn off all apps and its doesnt help. My internet connection is good.

All Replies (7)

more options

Can you paste here "Stats for nerds" from YT?

more options

Modified by DrochilkinZ

more options

TyDraniu said

Can you paste here "Stats for nerds" from YT?

https://prnt.sc/upvvfj

more options

TyDraniu said

Can you paste here "Stats for nerds" from YT?

From firefox

Modified by DrochilkinZ

more options

From chrome

more options

Looks like it's the same resolution.

more options

TyDraniu said

Looks like it's the same resolution.

The same resolution but look the connection speed. 4k is working fine when its loaded. but i cannot load the video. i have loading freezes and its looks like bad internet but in crome its work fine. In chrome connection speed is equal to 122k kb and in firefox its 6k only

Modified by DrochilkinZ