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with reinstalling thunderbirb i lost all my folders and adressbock , how can i retrive them

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  • Last reply by Matt

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was in europe and could not send or get any mail. while reinstalling thunderbird i lost my folders with important information. is there any way to get them back?

was in europe and could not send or get any mail. while reinstalling thunderbird i lost my folders with important information. is there any way to get them back?

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windows key +R type %appdata%\Thunderbird\profiles

what folders show in the file manager? most specifically is there more than one.

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thanks, but it did not work. windows could not find the files.

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so when you hit the ok or enter key with %appdata%\Thunderbird\profiles in the windows run dialog box what happened?

When I do it windows file explorer opens and shows me the profiles folder inside the appdata\roaming\thunderbird folder.

everyone that installs thunderbird has that folder, so I am assuming you did not type in the text correctly.