Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot get the pound sign on keyboard

more options

was working fine until yesterday but two of the upper keys do not show correctly? ie above 2 and 3 on keyboard. Now when I shift and press for pound i get a hash sign

was working fine until yesterday but two of the upper keys do not show correctly? ie above 2 and 3 on keyboard. Now when I shift and press for pound i get a hash sign

Chosen solution

Sounds that you switched the keyboard layout from en-GB to another layout (en-US?).

Do you have multiple keyboard layouts installed?

It is possible you accidentally changed the keyboard layout by using a key sequence to rotate the keyboard layout.

Windows remembers the keyboard layout setting per application and you may have changed the keyboard layout unintentionally via a keyboard shortcut.

Read this answer in context 👍 1

All Replies (3)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Chosen Solution

Sounds that you switched the keyboard layout from en-GB to another layout (en-US?).

Do you have multiple keyboard layouts installed?

It is possible you accidentally changed the keyboard layout by using a key sequence to rotate the keyboard layout.

Windows remembers the keyboard layout setting per application and you may have changed the keyboard layout unintentionally via a keyboard shortcut.

more options

had to install english (uk) so not sure how it was removed in the first place? anyway looks fine now thanks