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can login on my iphone, but on my laptop trying to login it shows account not exist
Registered a few years ago, recent windows update wipe out everything in firefox. trying to restore but cant login. luckily on my iphone still have all the bookmarks and account still valid. just cant login on laptop showing email not registered.
All Replies (1)
Sometimes a major Windows 10 update will move your Firefox data into a temporary folder named:
C:\Windows.old
Do you see a folder like that on your system?
Firefox data is stored under the AppData path which is hidden, so in order to search for files, first set Windows to show hidden files and folders:
https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Then you could explore down this path:
C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
That's where your Firefox data is stored. If you find that, we can help with steps to return your data to a more useful location. As a sneak preview, there is this article: Recovering important data from an old profile.