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Cannot login to partners.storagecraft.com with FireFox only

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

gtaid1
gtaid1
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when i go to partners.storagecraft.com and type in my username and password the LOGIN button doesn't work. I tried clearing cache but the same. I don't have any issues logging in with Chrome / IE. You can test it with typing anything for username/password because the LOGIN button doesn't work, but hitting ENTER works.

when i go to partners.storagecraft.com and type in my username and password the LOGIN button doesn't work. I tried clearing cache but the same. I don't have any issues logging in with Chrome / IE. You can test it with typing anything for username/password because the LOGIN button doesn't work, but hitting ENTER works.

All Replies (2)

Shadow110
Shadow110
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Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Works for me. I see a spinning loader when I click the Login button that shows a Authentication check message.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window