Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird attachments window has graphics but no text.

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by text-tone

more options

Thunderbird appears to function normally, messages received and displayed correctly, create message and save draft fine, but when I try to add an attachment the attachments window is displayed as shown, graphics but no text. Firefox appparently normal.

This issue is not confined to Mozilla as the same problem is displayed with Adobe reader, but other Windows programs work normally. Have tried restarts etc , etc. What could be wrong ? Thanks for replies.

Thunderbird appears to function normally, messages received and displayed correctly, create message and save draft fine, but when I try to add an attachment the attachments window is displayed as shown, graphics but no text. Firefox appparently normal. This issue is not confined to Mozilla as the same problem is displayed with Adobe reader, but other Windows programs work normally. Have tried restarts etc , etc. What could be wrong ? Thanks for replies.
Attached screenshots

All Replies (3)

more options

Seems to be a problem with Adobe Reader:

http://forums.mozillazine.org/viewtopic.php?f=39&t=3033212

Have you tried uninstalling Reader and seeing if TB then works properly?

more options

Thanks. Uninstalled Acrobat reader and rebooted, but not resolved.

As noted by Beachcomber21 in the above thread, perhaps it will just put itself right without further intervention.

Incidently, I previously tried 'restore Windows default fonts' as possibly the font was corrupted, but this made no difference to the problem.

Thunderbird is v 52.3.0 (the most up to date for the Win7 Starter, 32 bit) Adobe Flash recently updated, perhaps that is something to do with it.

more options

As 'Beachcomber21' found in the Mozillaline forum mentioned above, after a few days the problem resolved itself.

I can only guess that some part of Windows, perhaps a dll , had been knocked out upgrading Thunderbird or Adobe and that this dll was restored by Windows as part its its normal behind the scenes houskeeping.

Problem resolved.