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Firefox crashes When launching, Have done clean install with same result

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

gbfan10
gbfan10
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I tried a clean install with the same results. I followed the troubleshooting as well.

I have my crash files to share.

Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822

Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822

Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

I tried a clean install with the same results. I followed the troubleshooting as well. I have my crash files to share. Crash ID: bp-30b2bc2d-5d58-4cf8-8e05-634642160822 Crash ID: bp-5213a2ee-6d9c-42b4-90e1-0d5d32160822 Crash ID: bp-df96fbbb-10a0-45a4-9d1f-b16de2160822

All Replies (1)

philipp
philipp
  • Moderator
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hi gbfan10, thanks for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/