Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

BrotherTheo
BrotherTheo
more options

Firefox is crashing at startup with Crash ID: bp-d155ad02-5737-44e9-bb05-7f9ce2160514 I have updated Windows 7 and Firefox.

Firefox is crashing at startup with Crash ID: bp-d155ad02-5737-44e9-bb05-7f9ce2160514 I have updated Windows 7 and Firefox.

All Replies (3)

FredMcD
FredMcD
more options

Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature RtlEnterCriticalSection | PR_EnterMonitor | PR_FindSymbol | js::ctypes::Library::Declare

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Disable/update Rapport and Webroot

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

BrotherTheo
BrotherTheo Question owner
more options

Ran file check, no issues Updated video drivers. Still crashes.

FredMcD
FredMcD
more options

FredMcD said

Disable/update Rapport and Webroot