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Mozilla Firefox crashes constantly; Please help me to fix it!

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by philipp

cristirusu
cristirusu
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Since a few days ago Mozilla Firefox crashes constantly... I have tried everything is written in support page (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) - nothing works! Please help me! The last 2 crash report ID are: bp-b552c752-b5e3-42c0-b48a-f01182160312 ID de plantage : bp-c751ae54-ed48-49af-afe3-a70352160312 Thanks a lot!

Since a few days ago Mozilla Firefox crashes constantly... I have tried everything is written in support page (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) - nothing works! Please help me! The last 2 crash report ID are: bp-b552c752-b5e3-42c0-b48a-f01182160312 ID de plantage : bp-c751ae54-ed48-49af-afe3-a70352160312 Thanks a lot!

All Replies (1)

philipp
philipp
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hi cristianpetru, thanks for providing some crash ids. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes