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T'bird 38.1 on XP crashes when changing user.

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

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I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles. Crash reports cannot be sent to Mozilla as errors in transmission occur. While Thunderbird is working it is good but the constant failures are frustrating.

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Chosen Solution

Better if you start in safe mode ? https://support.mozilla.org/en-US/kb/safe-mode

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Wayne,

Thanks for the pointer. I have started Thunderbird in Safe Mode. Now it's "wait and see".

Peter

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Wayne,

Thunderbird appears to run well in "Safe mode". If I enable Lightning - it crashes. I have turned "Hardware acceleration" off - following a tip and enabled Lightning. It seems OK. I will watch for another few days before I declare it resolved.

Peter

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(It's been a long time, so we're catching up) If you still have issues, please create a new topic.