Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't install after update failed

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

more options

Hello,

My firefox install from a year ago failed to load after the program updated. Now when I try to manually install, the program won't load after install.

I love firefox, but this is very frustrating.

thanks

TK

Hello, My firefox install from a year ago failed to load after the program updated. Now when I try to manually install, the program won't load after install. I love firefox, but this is very frustrating. thanks TK

All Replies (2)

more options

I should add that this isn't the computer I'm having problems with. I'm running win 7 SP1 (6.1.7601) and attempting to download the latest PC version of FF.

more options

Download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.