Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

with the last update two days ago, when you load firefox the top half of the screen is burred and the middle is an black box....why, how can this be fixed

painnass
painnass
more options

I started firefox and it said it was downloading update. After the download the screen came back with the top half blurred and an open black box in the middle. What happen? Is there a fix?

I started firefox and it said it was downloading update. After the download the screen came back with the top half blurred and an open black box in the middle. What happen? Is there a fix?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

This could be caused by an incompatibility between Firefox 33 and your graphics card/chipset drivers. Please disable hardware acceleration as a temporary workaround. Step-by-step directions in this thread: https://support.mozilla.org/questions/1025438

Does that work?