Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

the "clear now" button not working on cached web content

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by awalkley

more options

I clicked Tools>option>advanced>cached web content, then clicked the "clear now" button>ok, nothing showed as if the button is not working and there was no clear action.

I clicked Tools>option>advanced>cached web content, then clicked the "clear now" button>ok, nothing showed as if the button is not working and there was no clear action.

Chosen solution

That button to clear the cache is likely broken because the current Firefox 32 release has switched to a new cache service named Cache2.

This change will cause extensions that use the old cache service to stop working and its developer needs to update the extension. You can check the Add-ons website to see if there is already a version available that is possibly not approved yet.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

That button to clear the cache is likely broken because the current Firefox 32 release has switched to a new cache service named Cache2.

This change will cause extensions that use the old cache service to stop working and its developer needs to update the extension. You can check the Add-ons website to see if there is already a version available that is possibly not approved yet.

more options

Thank you so much for the detailed information.