Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

How do I remove access rights of a device to Firefox Sync?

  • 5 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

more options

If I have a device paired with Sync, and that device is lost and/or stolen, is there a way to remove all Sync data from that device?

This concern all Sync data previously sent as well as future data.

In the same line of thought, if I change my recuperation key (in Sync options - Firefox), does that change my key on all devices?

Thanks

If I have a device paired with Sync, and that device is lost and/or stolen, is there a way to remove all Sync data from that device? This concern all Sync data previously sent as well as future data. In the same line of thought, if I change my recuperation key (in Sync options - Firefox), does that change my key on all devices? Thanks

All Replies (5)

more options

Vahaolana Nofidina

more options

OK. I've read the article. If I understand it right, you can prevent future synchronization on a lost device but not remove already synchronized information from said device?

Options in Sync online (https://account.services.mozilla.com/) like "Clear your Sync data" or "Delete your account" do not do the job? (In fact, I'm not sure what theses options do or do not do.)

Thanks

more options

The only way to prevent another (lost) device from accessing the Sync account is to change the password for the account and possibly generate a new Sync key.
You first need to unlink all other devices and setup Sync again on all devices once you have changed the password.

more options

On the page you linked it is mentionned (under Generate a new Recovery Key):

"Warning: This will erase all of your data stored on the server. New data will be secured by this key and then uploaded. Your other devices will stop synchronizing, unless you update them with the new Recovery Key."

Does this means all information will also be lost on the devices or does it merely mean that what has been synchornized will stay unchange on all devices but no more information will be sync from Mozilla servers?

I want to know if there's a way to delete the information on the devices losts/stolen and not merely prevent access to the Sync account.

I realized this question betrays my lack of understanding about how Sync works, but hopefully it will be useful to someone else.

Thanks

Novain'i Koyyvo t@

more options

Data stored on a specific device isn't effected .
Only the synchronization between the devices is temporarily lost until you have set up and connected all devices using the new password and sync key.
But it is best to first unlink all devices to make sure that no syncing is interrupted.