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firefox browser does not let me see all website info. other browser does.
Key information is not loaded on my banking website using Firefox as my browser. When I contacted my bank they asked to use Internet Explorer and that browser loaded all the banking information. My bank suggested I contact Firefox to correct the problem. I am using Firefox 25.0.1.
Vahaolana nofidina
you can also refer to Websites look wrong or appear differently than they should
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (3)
Is it one part of a page, or is the problem with an entire document, such as an archived statement?
If it's part of a page, when you are on the page, could you check the address bar for a notification? This would appear just to the left of the padlock (on secure pages) or globe (on non-secure pages). If you see an icon there such as a "Lego"-like rectangle or a shield, please click on that for more information/more options.
More generally, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Vahaolana Nofidina
you can also refer to Websites look wrong or appear differently than they should
I had to make the font size smaller and that solved the problem. Thanks for the help.