Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I am unable to read my emails or send, on trying to send, I get the error message 'Unable to load rich text editor', the email works with Google ok, how do I fix this issue in Firefox?

  • 3 valiny
  • 43 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i phii

more options

Error message for Virgin Gmail

'Unable to load rich text editor'

What is the fix?

Error message for Virgin Gmail 'Unable to load rich text editor' What is the fix?

Vahaolana nofidina

You might want to check out https://support.mozilla.com/questions/896294 and watch that thread the only real connection so far is that it is very recent and involves Virgin email.

Those that are in that thread say Virgin incoming email is not working unless they disable Adblock Plus from the ADP icon.

Actually the rich text editor would be in separate file, so there is very likely a connection to ADP because some of those file may be blocked. I used to have a lot of problem in this web forum and the tools were blocked (don't really need them) just because I block a lot of things here: like furry animals in nurse's uniforms, a garbage can (toolkit) and that whole blue area at the bottom of this page that interferes with scrolling and use of "End" key.

Something appears to be wrong with your profile, clicking on it does not bring it up.

Hamaky an'ity valiny ity @ sehatra 👍 4

All Replies (3)

more options

Vahaolana Nofidina

You might want to check out https://support.mozilla.com/questions/896294 and watch that thread the only real connection so far is that it is very recent and involves Virgin email.

Those that are in that thread say Virgin incoming email is not working unless they disable Adblock Plus from the ADP icon.

Actually the rich text editor would be in separate file, so there is very likely a connection to ADP because some of those file may be blocked. I used to have a lot of problem in this web forum and the tools were blocked (don't really need them) just because I block a lot of things here: like furry animals in nurse's uniforms, a garbage can (toolkit) and that whole blue area at the bottom of this page that interferes with scrolling and use of "End" key.

Something appears to be wrong with your profile, clicking on it does not bring it up.

Novain'i David McRitchie t@

more options

Hi. I'm not technically skilled, but based on the reply from the other guy re. AdBlock Plus being the common denominator to everyone's problems, I checked my Filter settings (ABP version 2.0.3) and deselected 'Fanboy's List (English)'. With this deselected and ABP still 'enabled' the messages work as usual.

I only had this problem using Virgin Mail, so must be the way they now present their mail that conflicts with 'Fanboy's List (English)' filter. I guess I'll need toi choose another filter.

more options

Follow up to previous post. I just selected 2 different Filters (EasyList & ABPindo+EasyList) and they do not interfere with the presentation of my Virgin Media emails