Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Kaspersky settings all appear ok, but FireFox versions 5 & 6 will not open certain Web Pages

  • 1 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

Charro11
Charro11
more options

FireFox will not open the ASUS Support page under versions 5 & 6. Kaspersky Internet Security Version 11.0.2.556 was already installed prior to the upgrades and everything worked fine in accessing the ASUS Support Page under FireFox versions 3 & 4. Internet Explorer works fine in accessing the ASUS site, its only FireFox that is not allowing access.

FireFox will not open the ASUS Support page under versions 5 & 6. Kaspersky Internet Security Version 11.0.2.556 was already installed prior to the upgrades and everything worked fine in accessing the ASUS Support Page under FireFox versions 3 & 4. Internet Explorer works fine in accessing the ASUS site, its only FireFox that is not allowing access.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).