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Corrupted inbox subfolders on Rackspace. Rackspace said is known Thunderbird problem. Is this true

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cefalany1
cefalany1
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There are corrupt inbox sub-folders on our Rackspace account. Thunderbird will not 'get messages' and throws a 'SERVERBUG' error. Then proceeds to tell me to look at the server logs. Right! Rackspace is going to let me look at their server logs.

Anyway, Rackspace says this is a known Thunderbird bug. The 'SERVERBUG' error message is being generated by Thunderbird and there are no server log error messages.

FWIW Apple iPhone native mail client and Rackspace Apps web client also fail to open the corrupted folders. Only iPhone and Thunderbird generate consistent error messages.

Anybody got an idea what is going on here? I'd really like to check our mail.

Thanks

There are corrupt inbox sub-folders on our Rackspace account. Thunderbird will not 'get messages' and throws a 'SERVERBUG' error. Then proceeds to tell me to look at the server logs. Right! Rackspace is going to let me look at their server logs. Anyway, Rackspace says this is a known Thunderbird bug. The 'SERVERBUG' error message is being generated by Thunderbird and there are no server log error messages. FWIW Apple iPhone native mail client and Rackspace Apps web client also fail to open the corrupted folders. Only iPhone and Thunderbird generate consistent error messages. Anybody got an idea what is going on here? I'd really like to check our mail. Thanks

All Replies (5)

Matt
Matt
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Perhaps you might want to share those exact error messages. It is not possible to guess.

cefalany1
cefalany1 Tompon'ny fanontaniana
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Matt - I would love to post the Thunderbird error message. I did not succeed in capturing it earlier. The message was only displayed for a short time and wouldn't copy. The screenshot I took wasn't legible.

I just went back just now to try and photograph the error message with an iPhone so I could post it. The error no longer appears in Thunderbird. That is good news. Since I also have support tickets open at Rackspace and Apple/iPhone, maybe someone else is working on it. Nothing useful added on the Rackspace ticket and Apple said they would call me.

Thanks for taking a look. If the Thunderbird error returns, I'll try again for an image to post.

cefalany1
cefalany1 Tompon'ny fanontaniana
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Status Change - Thunderbird no longer downloads email to populate inbox. Attached is the requested error message. Any assistance would be appreciated.

Matt
Matt
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I see no error message

cefalany1
cefalany1 Tompon'ny fanontaniana
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I’ve tried several times now to upload the .jpg image of the error message. It apparently has failed to upload each time since I don’t see it. ☹️