Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Having problems configuring Thunderbird to access mozilla.support.firefox. Please help.

  • 4 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Dave H

Dave H
Dave H
more options

Followed the instructions. Newsgroup entry appears in the account list but doesn't connect to anything. Am I missing some settings or something.

Followed the instructions. Newsgroup entry appears in the account list but doesn't connect to anything. Am I missing some settings or something.

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is news.mozilla.org an account in the Folder Pane? I selected it in the FP, then clicked 'Manage newsgroup subscriptions'. typed support in the search box, then checked mozilla.support.firefox, and downloaded the articles. TB 68.6 32b/W10. news.mozilla.org on port 119, connection security = none.

Dave H
Dave H Tompon'ny fanontaniana
more options

Yes it is an account in the folder pane. I'm getting a 'failed to connect' with the server message when I go to 'subscribe'. Have temporarily disabled my firewall, but no success. There must be something in settings that I have wrong. Or maybe not, but thanks for the prompt reply and will wait for a further response.

sfhowes
sfhowes
  • Top 10 Contributor
more options

I don't know if security/AV programs have the same (negative) effect on news accounts as with mail accounts. See the attached picture of my Server Settings.

Dave H
Dave H Tompon'ny fanontaniana
more options

Got it going. Had to first enter news.mozilla.org before I could subscribe to support.firefox.org. Everything working smoothly now. Thanks for your help. Good to see there are still people dedicated to the support of mozilla and firefox. I was a Netscape Champion volunteer back in the day myself.