Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Facebook video

  • 3 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

more options

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7. When I chose "restart Firefox with add-ons disabled" it works, however I already disabled all add-ons, so I cannot pinpoint on an add-on as the source of the problem. The videos play with Chrome and IE, but not with Pale Moon. It plays in Pale Moon when restarted in safe mode.

Videos in Facebook show black. My drivers are up to date. The same videos play on my laptop, but not on my desktop. All software on both computers are the same, Windows 7. When I chose "restart Firefox with add-ons disabled" it works, however I already disabled all add-ons, so I cannot pinpoint on an add-on as the source of the problem. The videos play with Chrome and IE, but not with Pale Moon. It plays in Pale Moon when restarted in safe mode.

Vahaolana nofidina

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (3)

more options

Vahaolana Nofidina

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

more options

It defitinitely was the Hardware Acceleration. I have tried several options with Hardware Acceleration enabled, but only disabling it proved to work. Thanks for your speedy response.

more options

Glad to help. Safe Surfing.