Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Message filters - no available folders

  • 2 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Peterworks

Peterworks
Peterworks
more options

I am using Thunderbird ver 52.4 on Windows 7 sp1. Not sure how long ago it happened but I cannot now add or edit filters. I have attached a screenshot of the initial filter screen and an example of one of my filters. I have managed to alter one of the filters by manually editing the msgFilterRules.dat file. Any ideas please ?

I am using Thunderbird ver 52.4 on Windows 7 sp1. Not sure how long ago it happened but I cannot now add or edit filters. I have attached a screenshot of the initial filter screen and an example of one of my filters. I have managed to alter one of the filters by manually editing the msgFilterRules.dat file. Any ideas please ?
Sarin'efijery napaingotra

All Replies (2)

Peterworks
Peterworks Tompon'ny fanontaniana
more options

I have found the following in the error console which could be relevant:

Discovering folders for account failed with exception: [Exception... "Component returned failure code: 0x80550016 [nsIMsgFolder.subFolders]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: resource:///modules/MailUtils.js :: MailUtils_discoverFolders :: line 36" data: no]

Perhaps a reinstall of Thunderbird will correct this ?

Peterworks
Peterworks Tompon'ny fanontaniana
more options

I fixed this by uninstalling Thunderbird and removing any remnants of it in both folders and registry. A reinstall has sorted it...