![Thunderbird logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2024-02-12-07-36-53-599028_1.png)
Made all changes demanded by Verizon & now T-Bird won't work
Verizon shut down their old servers forcing me to make changes to my Thunderbird email server info. Everything is as they demand - incoming is pop.verizon.net SSL enabled port 995 and outgoing is smtp.verizon.net ssl enabled port 465. Thunderbird is now unable to connect. No change to login or password, so that should not be an issue. Both incoming and outgoing time out.
Vahaolana nofidina
My wife just changed something on our router, and that solved the problem. Not sure why it worked before and then didn't, but problem solved.
Thanks.
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (3)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-6fdca3ee-2ff1-45c3-8102-edab02120124 (1/23/2012) Extensions Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ab86d417-61e0-422a-9154-03a34dc4738 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1431527603 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 plugin.importedState: true plugins.update.notifyUser: true print.print_printer: KONICA MINOLTA magicolor 2400W print.printer_Brother_HL-3070CW_series.print_bgcolor: false print.printer_Brother_HL-3070CW_series.print_bgimages: false print.printer_Brother_HL-3070CW_series.print_colorspace: print.printer_Brother_HL-3070CW_series.print_command: print.printer_Brother_HL-3070CW_series.print_downloadfonts: false print.printer_Brother_HL-3070CW_series.print_duplex: -827454388 print.printer_Brother_HL-3070CW_series.print_edge_bottom: 0 print.printer_Brother_HL-3070CW_series.print_edge_left: 0 print.printer_Brother_HL-3070CW_series.print_edge_right: 0 print.printer_Brother_HL-3070CW_series.print_edge_top: 0 print.printer_Brother_HL-3070CW_series.print_evenpages: true print.printer_Brother_HL-3070CW_series.print_footercenter: print.printer_Brother_HL-3070CW_series.print_footerleft: &PT print.printer_Brother_HL-3070CW_series.print_footerright: &D print.printer_Brother_HL-3070CW_series.print_headercenter: print.printer_Brother_HL-3070CW_series.print_headerleft: &T print.printer_Brother_HL-3070CW_series.print_headerright: &U print.printer_Brother_HL-3070CW_series.print_in_color: true print.printer_Brother_HL-3070CW_series.print_margin_bottom: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_left: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_right: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_top: 0.5 print.printer_Brother_HL-3070CW_series.print_oddpages: true print.printer_Brother_HL-3070CW_series.print_orientation: 0 print.printer_Brother_HL-3070CW_series.print_page_delay: 50 print.printer_Brother_HL-3070CW_series.print_paper_data: 1 print.printer_Brother_HL-3070CW_series.print_paper_height: 11.00 print.printer_Brother_HL-3070CW_series.print_paper_name: print.printer_Brother_HL-3070CW_series.print_paper_size_type: 0 print.printer_Brother_HL-3070CW_series.print_paper_size_unit: 0 print.printer_Brother_HL-3070CW_series.print_paper_width: 8.50 print.printer_Brother_HL-3070CW_series.print_plex_name: print.printer_Brother_HL-3070CW_series.print_resolution: 144137520 print.printer_Brother_HL-3070CW_series.print_resolution_name: print.printer_Brother_HL-3070CW_series.print_reversed: false print.printer_Brother_HL-3070CW_series.print_scaling: 0.90 print.printer_Brother_HL-3070CW_series.print_shrink_to_fit: false print.printer_Brother_HL-3070CW_series.print_to_file: false print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_top: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_bgcolor: false print.printer_KONICA_MINOLTA_magicolor_2400W.print_bgimages: false print.printer_KONICA_MINOLTA_magicolor_2400W.print_command: print.printer_KONICA_MINOLTA_magicolor_2400W.print_downloadfonts: false print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_bottom: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_left: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_right: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_edge_top: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_evenpages: true print.printer_KONICA_MINOLTA_magicolor_2400W.print_footercenter: print.printer_KONICA_MINOLTA_magicolor_2400W.print_footerleft: print.printer_KONICA_MINOLTA_magicolor_2400W.print_footerright: print.printer_KONICA_MINOLTA_magicolor_2400W.print_headercenter: print.printer_KONICA_MINOLTA_magicolor_2400W.print_headerleft: print.printer_KONICA_MINOLTA_magicolor_2400W.print_headerright: print.printer_KONICA_MINOLTA_magicolor_2400W.print_in_color: true print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_bottom: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_left: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_right: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_margin_top: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_oddpages: true print.printer_KONICA_MINOLTA_magicolor_2400W.print_orientation: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_pagedelay: 500 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_data: 1 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_height: 11.00 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size_type: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_size_unit: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_paper_width: 8.50 print.printer_KONICA_MINOLTA_magicolor_2400W.print_reversed: false print.printer_KONICA_MINOLTA_magicolor_2400W.print_scaling: 1.00 print.printer_KONICA_MINOLTA_magicolor_2400W.print_shrink_to_fit: true print.printer_KONICA_MINOLTA_magicolor_2400W.print_to_file: false print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_bottom: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_left: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_right: 0 print.printer_KONICA_MINOLTA_magicolor_2400W.print_unwriteable_margin_top: 0 Graphics Adapter Description: ATI Radeon HD 5700 Series Vendor ID: 0x1002 Device ID: 0x68b8 Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 8.850.0.0 Driver Date: 4-19-2011 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
Vahaolana Nofidina
My wife just changed something on our router, and that solved the problem. Not sure why it worked before and then didn't, but problem solved.
Thanks.