add-ons page isn't formatted, add-ons don't download, images don't show up
and https://addons.cdn.mozilla.net/user-media/addons/426841/troubleshooter-1.1a-fx.xpi fails. so do the css pages for the add-ons window.
All Replies (10)
hello converger, please make sure that your system clock is set to the right date, time & timezone!
Already did that. Zero effect.
please double check that: http://time.is - the symptoms you've described that content from mozilla's CDN can't be accessed are typical for this issue.
otherwise please see what error code you are getting when you try accessing this image: https://addons.cdn.mozilla.net/static/img/app-icons/med/firefox.png?b=ab6cf06-5432a663
You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if any content is blocked and has a file size 0 (zero).
Invalid URL
The requested URL "/static/img/app-icons/med/firefox.png?b=ab6cf06-5432a663", is invalid. Reference #9.655832b8.1412702729.382f21d
https://addons.cdn.mozilla.net/static/img/app-icons/med/firefox.png?b=ab6cf06-5432a663
Invalid URL
The requested URL "/static/img/app-icons/med/firefox.png?b=ab6cf06-5432a663", is invalid. Reference #9.655832b8.1412702729.382f21d
On the add-ons page:
Your picture is just a blur.
Hello,
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Thank you!
Work fine here.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.