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Fire fox will not open on my laptop. When I checked my profile, I have two defalt profiles. Help.

c.t.voyager
c.t.voyager
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Laptop Vista OS. Firefox opens about 10% of the time. Firefox is now opened in safe mode on the laptop. I started to troubleshoot by locating my profile. I found two default profiles. One named "8wc96kd.default-1350623840166" dated 10/18/2012. The other named "negyzq3j.default" dated 1/12/2008, This one has many more folders & files, . Neither one matched the profile on my Desktop XP computer. Thunderbird works well. At 77 years old I don't know what to do now.

Thank you, Jim c.t.voyager@comcast.net

Laptop Vista OS. Firefox opens about 10% of the time. Firefox is now opened in safe mode on the laptop. I started to troubleshoot by locating my profile. I found two default profiles. One named "8wc96kd.default-1350623840166" dated 10/18/2012. The other named "negyzq3j.default" dated 1/12/2008, This one has many more folders & files, . Neither one matched the profile on my Desktop XP computer. Thunderbird works well. At 77 years old I don't know what to do now. Thank you, Jim c.t.voyager@comcast.net

Chosen solution

for managing profiles have a look at: Use the Profile Manager to create and remove Firefox profiles

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All Replies (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Chosen Solution

for managing profiles have a look at: Use the Profile Manager to create and remove Firefox profiles