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Unable to load Yahoo, Facebook, Youtube...

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Starting from yesterday when I load Yahoo/ facebook/ Youtube using Firefox, the page was hang. I tried to uninstall Firefox 13 version and reinstall Firefox 12, however the problem cannot be fixed. I've tried to disable Java Script. I can load those pages successfully. However, I was not able to play videos after disabling Java Script.

Please advise how to fix this problem. thank you.

Starting from yesterday when I load Yahoo/ facebook/ Youtube using Firefox, the page was hang. I tried to uninstall Firefox 13 version and reinstall Firefox 12, however the problem cannot be fixed. I've tried to disable Java Script. I can load those pages successfully. However, I was not able to play videos after disabling Java Script. Please advise how to fix this problem. thank you.

All Replies (1)

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).