Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What happened to the padlock showing my ordering info on a website is secure?

  • 1 reply
  • 5 have this problem
  • 25 views
  • Paskiausią atsakymą parašė TonyE

more options

I used to see a padlock in the bottom right-hand corner of my screen whenever I was on a secured website, i.e. amazon.com, placing an order. The padlock would appear when it was time to enter credit card info, etc. I recently installed the latest version of Firefox, and today I ordered something from a website I visit occasionally but I didn't see the padlock indicating that I was on a secure page. I went to amazon.com to check it out there, and encountered the same thing. Is there another indicator showing the info I'm entering is secure, and I am just missing it? My husband is already nervous about ordering stuff online. I need to know my info is secure when I order online. Thanks for the help.

I used to see a padlock in the bottom right-hand corner of my screen whenever I was on a secured website, i.e. amazon.com, placing an order. The padlock would appear when it was time to enter credit card info, etc. I recently installed the latest version of Firefox, and today I ordered something from a website I visit occasionally but I didn't see the padlock indicating that I was on a secure page. I went to amazon.com to check it out there, and encountered the same thing. Is there another indicator showing the info I'm entering is secure, and I am just missing it? My husband is already nervous about ordering stuff online. I need to know my info is secure when I order online. Thanks for the help.

All Replies (1)

more options

The padlock has been replaced by the site identity button, for details on using it see https://support.mozilla.com/kb/Site+Identity+Button

If you want to add a padlock icon to the location bar, you can use the Padlock add-on - https://addons.mozilla.org/firefox/addon/padlock-icon/