Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

under help - it says "resume downloading firefox 3.6.6, and when i click on it - it says it is paused. can not get it to continue. it is frozen.

  • 1 reply
  • 13 have this problem
  • 3 views
  • Paskiausią atsakymą parašė miking

jillari
jillari
more options

under "help"- between "web forgery..." and "mozella..." -it says: resume downloading firefox 3.6.6... and, when i click on it - it is titled "downloading update" and it is frozen.

under "help"- between "web forgery..." and "mozella..." -it says: resume downloading firefox 3.6.6... and, when i click on it - it is titled "downloading update" and it is frozen.

All Replies (1)

miking
miking
more options

I found a solution on the following web page under the heading "Software Update not working properly": 

   [http://kb.mozillazine.org/Software_Update]

Basically the fix involved closing Firefox, going to the "C:\Documents and Settings\<myusername>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox" folder and deleting the "updates" folder as-well-as the "active-update.xml" and "updates.xml" files.

(The location of these files/folder may be different on your computer - check the linked support article above.)

Modified by miking