Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing whenever I try uploading pictures/files to websites like Facebook, Tumblr, etc. Crash signature is: Pvmjpg21.dll@0xe89f

  • 5 replies
  • 107 have this problem
  • 13 views
  • Paskiausią atsakymą parašė zee24

more options

Every time I try uploading files Firefox crashes. This happens on IE as well. I updated my plug ins. I tried troubleshooting but nothing I try fixes the problem.

Every time I try uploading files Firefox crashes. This happens on IE as well. I updated my plug ins. I tried troubleshooting but nothing I try fixes the problem.

All Replies (5)

more options

wow

7 months, 50 people with the same problem, and no responses

I'm impressed

more options

firefox found the problem it was a trusteer rapport problem. I closed it down and hurray i can upload as usual, but its important for trusteer to be running and firefox advised me to update to the current version which i tried to do but i am using the current version so i contacted trusteer on which i waiting a reply from

more options

So i contacted Trusteer and they replied with a link to solve all my problems. The link was the new updated version of Trusteer rapport which worked and now everythings back to normal.

more options

I switched to Google Chrome months ago. So this doesn't matter to me anymore -_____-

Modified by manica

more options

that's cool but id still advise you to contact Trusteer Reort and update to the latest version if you are using Trusteer