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Anybody a Verizon customer? Trouble paying my bill on verizon.com
Starting in August 2023, paying my Verizon (landline) bill has been a headache. That month I was unable to even log into verizon.com with Firefox. Curiously, the Opera browser (Blink) fared even worse. Eventually I realized that I could log in and seemingly have full functionality when spoofing as Chrome. I don't know what they f**ked up, but it must have been bad.
Since my September bill, I have been able to log in, but the page style is messed-up nearly to the point of non-functionality. See the images below. The header and footer of the "Payment is Due" page render normally. The middle section with billing information renders normally for a moment, then something happens...I'm assuming it's a JavaScript event...and the styling is lost. Clicking the Make Payment link then causes what should be a DHTML "popup" to instead render at the bottom of the page. The page scrolls down a little, but it's easy to miss the first time around. Knowing this now, I can continue paying my bill, but for non-technical users it's likely a nonstarter. Previously the payment process worked flawlessly for over two years.
I am in touch with their "Executive Customer Service", which tells me Verizon's web developers cannot duplicate this issue...which I think is a lie. I can duplicate the problem in Firefox ESR 115.4.0 (Linux) and the latest/last versions for Windows 7, including Waterfox G6.0, most with a very stock configuration (i.e. no LibreWolf).
Would anybody with a Verizon account please tell me if the bill payment process works normally for you? I assume my service being a landline makes no difference. There are several pages before actually sending a payment, and only the first page is relevant to this post.
I did a little web development years ago, but the current Verizon site is a bloated mess. I think they even track mouse movements, causing uBlock Origin to SCREAM. If this issue doesn't resolve on the Verizon side I will eventually solve it myself. If any non-Verizon customers have troubleshooting suggestions, though, I am open to ideas. So far I installed the Luminous addon JavaScript event troubleshooter, but haven't had time to learn it.
Thanks.
Chosen solution
Lo and behold, after I posted Thursday evening, Verizon finally fixed the problem. Given that I've been yelling at them for what feels like two months, I wonder if somebody in their web development department has been monitoring this site? And now I can't catch them in a lie.
I wonder if Verizon Executive Customer Service will contact me on Monday with good news...that they finally hired a competent and conscientious developer who fixed the problem?
Skaityti atsakymą kartu su kontekstu 👍 0All Replies (3)
Have you tried running it in Troubleshoot Mode? From the images, I suspect one of your extensions is blocking some CSS/Javascript. In Troubleshoot Mode, all extensions are disabled. To exit it, close Firefox and then reopen it as you normally would. Should that not work, attempt to Refresh Firefox.
Thanks for the reply. No go. I *wish* it would be that easy. I'd disabled pretty much everything before manually, but hadn't tried troubleshooting mode outright. I'd also tested fresh installs of Firefox under two different OS's (Windows 7 and Linux) and those exhibited the same problem.
Hoping somebody with a Verizon account will happen along....
Chosen Solution
Lo and behold, after I posted Thursday evening, Verizon finally fixed the problem. Given that I've been yelling at them for what feels like two months, I wonder if somebody in their web development department has been monitoring this site? And now I can't catch them in a lie.
I wonder if Verizon Executive Customer Service will contact me on Monday with good news...that they finally hired a competent and conscientious developer who fixed the problem?