Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update on 29 October - one of my inboxes has vanished

  • 1 reply
  • 0 have this problem
  • 1 view
  • Paskiausią atsakymą parašė Wayne Mery

more options

I've just downloaded today's Thunderbird update, and it's causing me a BIG and immediate problem. I use four email addresses, each one with its own sub-Inbox, sub-Sentbox etc, and now, while three of the addresses are still there, the first of each of the four sub-inboxes etc - not the emails in them, but the whole sub-inbox etc - has vanished. Also all my archives. It's as though the boxes - for the email address carolinepetherick@gmail.com - never existed. Help, please! (Preferably in words, that I, a moderately techie 74-year-old, should be able to understand.)

I've just downloaded today's Thunderbird update, and it's causing me a BIG and immediate problem. I use four email addresses, each one with its own sub-Inbox, sub-Sentbox etc, and now, while three of the addresses are still there, the first of each of the four sub-inboxes etc - not the emails in them, but the whole sub-inbox etc - has vanished. Also all my archives. It's as though the boxes - for the email address carolinepetherick@gmail.com - never existed. Help, please! (Preferably in words, that I, a moderately techie 74-year-old, should be able to understand.)

All Replies (1)

more options

Have you checked you mail provider's web page that allows you to view your email messages?