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crash at srartup

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  • 1 has this problem
  • 14 views
  • Paskiausią atsakymą parašė FredMcD

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this is the report: TelemetryEnvironment: 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if i do refersh firfox its not crashing, but after I log in to my account it crash again, how can i fix it?

this is the report: TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180920131237","version":"62.0.2","vendor":"Mozilla","displayVersion":"62.0.2","platformVersion":"62.0.2","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8067,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2194,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2016},"hdd":{"profile":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"binary":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"},"system":{"model":"MTFDDAK256MBF-1AN15ABHA","revision":"M6T3"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 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igd10iumd32","driverVersion":"10.18.14.4432","driverDate":"4-8-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available","noConstantBufferOffsetting":true},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false,"general.config.filename":"<set>","browser.cache.disk.capacity":788480,"browser.search.region":"GB","privacy.donottrackheader.enabled":true,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":17808},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.08.22.1219-93becf29","scope":1,"type":"extension","updateDay":17801,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A 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unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17808}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"},"experiments":{"prefflip-activity-stream-simplified-onboarding-overlay-v1-0-1473580":{"branch":"variant2","type":"normandy-exp"}}} if i do refersh firfox its not crashing, but after I log in to my account it crash again, how can i fix it?

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