Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open app

  • 2 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė Chris Ilias

more options

Cannot get app to open. Will not accept my password or user name

Cannot get app to open. Will not accept my password or user name

Chosen solution

Hi Shell58, Firefox for iOS does not require a password for you to open it. Let's try something simple like force-quitting the app.

  1. Double-tap the home button to bring up the application switcher.
  2. Scroll to the Firefox app.
  3. Swipe up the Firefox app.
Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

more options

Try to log in with your USERNAME.

more options

Chosen Solution

Hi Shell58, Firefox for iOS does not require a password for you to open it. Let's try something simple like force-quitting the app.

  1. Double-tap the home button to bring up the application switcher.
  2. Scroll to the Firefox app.
  3. Swipe up the Firefox app.