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when using email, a left click on my mouse or touchpad leaves the message and reverts to my home email page.,

  • 3 replies
  • 2 have this problem
  • 3 views
  • Paskiausią atsakymą parašė user1929

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while reading an email message, whenever I left click the mouse or touchpad the screen instantly leaves the message and reverts to the email home page, often much farther down the inbox than where I was, sometimes months back. this also happens when writing a new email, for example if I'm trying to move the cursor down the page and left click. the screen reverts to home page.

while reading an email message, whenever I left click the mouse or touchpad the screen instantly leaves the message and reverts to the email home page, often much farther down the inbox than where I was, sometimes months back. this also happens when writing a new email, for example if I'm trying to move the cursor down the page and left click. the screen reverts to home page.

Chosen solution

It looks like the plan for right now is to include the fix for this in the 58.0.2 update, which will be released next week. Assuming you have automatic updates turned on in Firefox (which is the default setting), then the update should automatically install on your computer. In the meantime, you can use one of the workarounds linked above. Hope that helps!

Skaityti atsakymą kartu su kontekstu 👍 1

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Do you happen to be using Hotmail our Outlook? If so, this is a known bug in Firefox that will be fixed soon. In the meantime, there are a few different ways you can work around this problem listed here: https://support.mozilla.org/en-US/questions/1202966#answer-1072734 .

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thanks for the update. Glad to hear it is a recognized issue and a solution is coming. How will I know the remedy is available? Will I need to download something?

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Chosen Solution

It looks like the plan for right now is to include the fix for this in the 58.0.2 update, which will be released next week. Assuming you have automatic updates turned on in Firefox (which is the default setting), then the update should automatically install on your computer. In the meantime, you can use one of the workarounds linked above. Hope that helps!