Problems downloading Firefox after Windows 10 updates
I downloaded some updates for Windows 10, and my firefox browser no longer worked at all! Tried to download the latest version of Firefox and kept getting a box that said I had to close Firefox before the download could progress, but my Firefox browser wasn't open. Could not get past that box! Any ideas out there? Would be so grateful!! Am a long-time Firefox user and prefer it to all others! Thanks for any help you can give! Miki
All Replies (7)
Hi Miki, in the microsoft updates did you get the KB3194496 also ?
thank you
Hello! I am afraid I don't know what that is, sweetheart...
It is the latest Updates for Windows 10 : https://support.microsoft.com/en-us/help/12387/windows-10-update-history :-):-)
probably your windows is set to updates automatically, if that is true, maybe the problem is there :
http://windowsreport.com/kb3194496-issues-windows-10/
see also : https://support.mozilla.org/en-US/questions/1141482
thanks :-)
Thank you! I will check those out!
HI again, sweetheart! I finally found the place where the updates were listed and uninstalled KB3194496, and when I restarted the computer which a box recommended, it was immediately reinstalled, just like you said. How can I keep that from happening? It has totally messed up our browsers and several other programs, and we do not want it! If it is inevitable, can we go back to our Windows 7? It gave us no problems at all...
Also, tried downloading a fresh version of Firefox to see if that would fix the problem, and the same box opened that said I had to close Firefox for the installation to proceed. Firefox was NOT open, and I couldn't get past that box!
Here's a picture of the box
