Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Update 38.0.1 will not download and update properly. Downloaded it about 12 times now and still nothing, any help?

  • 1 reply
  • 1 has this problem
  • 10 views
  • Paskiausią atsakymą parašė ideato

adamrc
adamrc
more options

When I open firefox, the update message appears in the top right of my screen. When I open it, download, and restart firefox, it pops up again, then I repeat my steps, but still nothing. This has been going on for over a month it seems, and nothing has worked so far. 

I even uninstalled and re-installed firefox, but it keeps doing this.

Any suggestions?

When I open firefox, the update message appears in the top right of my screen. When I open it, download, and restart firefox, it pops up again, then I repeat my steps, but still nothing. This has been going on for over a month it seems, and nothing has worked so far. I even uninstalled and re-installed firefox, but it keeps doing this. Any suggestions?

All Replies (1)

ideato
ideato
more options

Hello adamrc, please download and install the new firefox version, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you