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My pc running on Win 8.1. The system requested to scan the hardrive (c). After this was completed all files in the sent folder had gone. Help !

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  • Paskiausią atsakymą parašė Matt

mikeandsylvia
mikeandsylvia
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Have been running on a Dell PC (Win 8.1) for the past year or so. So far have had no issues with Thunderbird (latest release) until today (4/4/2015). For some unknown reason my PC "action center" suggested that I should scan the "C" drive for potential problems. It should be noted that I was unaware of any system problems prior to this message and I have no idea what the potential problems were. So, as a rooky with computers I followed the rules and scanned the drive as suggested.

The scan took about 20 minutes to complete followed by a normal start-up. All was well, except when I opened up Thunderbird Email, I observed that all files/messages (an estimated 1000) in the sent folder had been removed. All other folders within TB Email appear to be normal and I can send new Emails and receive same OK.

A test Email worked fine with the sent file/message going to the sent folder.

Is there anyway in which to recover the lost sent files/messages and why would the scanning of the "C" drive create this problem?

Please provide the procedures to recover same at your earliest.

Regards,

mikeandsylvia

Have been running on a Dell PC (Win 8.1) for the past year or so. So far have had no issues with Thunderbird (latest release) until today (4/4/2015). For some unknown reason my PC "action center" suggested that I should scan the "C" drive for potential problems. It should be noted that I was unaware of any system problems prior to this message and I have no idea what the potential problems were. So, as a rooky with computers I followed the rules and scanned the drive as suggested. The scan took about 20 minutes to complete followed by a normal start-up. All was well, except when I opened up Thunderbird Email, I observed that all files/messages (an estimated 1000) in the sent folder had been removed. All other folders within TB Email appear to be normal and I can send new Emails and receive same OK. A test Email worked fine with the sent file/message going to the sent folder. Is there anyway in which to recover the lost sent files/messages and why would the scanning of the "C" drive create this problem? Please provide the procedures to recover same at your earliest. Regards, mikeandsylvia

Chosen solution

You would have to ask Microsoft what their software did, it is not something that can be guessed at, a local technician perhaps could look and advise you. But anything we suggest here is conjecture and guesses.

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All Replies (3)

christ1
christ1
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Did the scan repair anything? Possibly the file system had a problem which got corrected by the scan, and unfortunately the problem did affect your Sent folder. Do you have a backup of your Thunderbird profile you can restore? You may also take a look at this article. http://kb.mozillazine.org/Disappearing_mail

mikeandsylvia
mikeandsylvia Klausimą uždavęs asmuo
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christ1,

I appreciate your input.

The Hardrive scan did not repair anything that I know of. I believe you are right in saying whatever it was wiped out the sent folder in Thunderbird.

I am now using "mozbackup" at the end of every day. I also use "Acronis True Image" as a full system back-up.

I would still like to know how and why I lost the sent folder from my Email system.

Regards,

mikeandsylvia

Matt
Matt
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Chosen Solution

You would have to ask Microsoft what their software did, it is not something that can be guessed at, a local technician perhaps could look and advise you. But anything we suggest here is conjecture and guesses.