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i have installed both DOWNLOAD HELPER & YOUTUBE VIDEO AND AUDIO DOWNLOAD (are they the same) and neither appear as an icon nor appear on YOUTUBE video window.

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  • Paskiausią atsakymą parašė flier66

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I have exited and re-entered firefox several times and also rebooted. Still no icons for the downloader(s). When I locate on Youtube a video and begin playing it, I still see no way to invoke either YOUTUBE VIDEO & AUDIO DOWNLOADER or DOWNLOAD HELPER (are they the same add-on?). I also went into Firefox Options to see if some setup is keeping these add-ons from working; could see nothing of use. The Translator and Nimbus Screenshots add-ons --offered in the same Mozilla email as additional add-ons to the Downloader-- installed with no problem and their icons appear on the masthead. Thanks in advance for your thoughts

I have exited and re-entered firefox several times and also rebooted. Still no icons for the downloader(s). When I locate on Youtube a video and begin playing it, I still see no way to invoke either YOUTUBE VIDEO & AUDIO DOWNLOADER or DOWNLOAD HELPER (are they the same add-on?). I also went into Firefox Options to see if some setup is keeping these add-ons from working; could see nothing of use. The Translator and Nimbus Screenshots add-ons --offered in the same Mozilla email as additional add-ons to the Downloader-- installed with no problem and their icons appear on the masthead. Thanks in advance for your thoughts

Chosen solution

Both downloaders are listed and active. Are their icons on any of the tool bars?

Type about:customizing<Enter> in the address bar. In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but some icons are locked in place.


Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

Select Extensions, locate the add-ons. Press the Options button for each and check the settings.

Skaityti atsakymą kartu su kontekstu 👍 3

All Replies (10)

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


They are not the same, but do the same job.


Type about:customizing<Enter> in the address bar. In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but some icons are locked in place.

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Thank you for your thoughts, Fred McD:

I de-installed Avast Virus protection. Still could not get the You tube download icon to appear on my Firefox toolbar. Then I installed AVG virus protection. same deal. However, I notice when Firefox tells me I have installed the Youtube download add-on successfully, the proper icon DOES appear on the toolbar momentarily. But when I x-out the window in which Firefox informs me my add-on installation was successful, that icon disappears.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Application Basics


Name: Firefox Version: 33.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: AddThis Version: 3.5.9 Enabled: true ID: {3e0e7d2a-070f-4a47-b019-91fe5385ba79}

Name: DownloadHelper Version: 4.9.24 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Google™ Translator Version: 0.3.1 Enabled: true ID: jid1-dgnIBwQga0SIBw@jetpack

Name: Nimbus Screen Capture - editable screenshots. Version: 6.1.0 Enabled: true ID: nimbusscreencaptureff@everhelper.me

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Name: YouTube Video and Audio Downloader Version: 0.4.1 Enabled: true ID: feca4b87-3be4-43da-a1b1-137c24220968@jetpack

Name: Default Manager Version: 2.3 Enabled: false ID: DefaultManager@Microsoft

Name: Google Toolbar for Firefox Version: 7.1.20110512W Enabled: false ID: {3112ca9c-de6d-4884-a869-9855de68056c}

Graphics


Adapter Description: NVIDIA GeForce 6150SE nForce 430 Adapter Drivers: nvd3dum Adapter RAM: 128 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x03d0 DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 1-31-2013 Driver Version: 9.18.13.783 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

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NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


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Chosen Solution

Both downloaders are listed and active. Are their icons on any of the tool bars?

Type about:customizing<Enter> in the address bar. In the new window, look for the icon. When you find it, hold down the left button on it, and move it to where you want it to be. You can move any of the icons you want from here, but some icons are locked in place.


Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

Select Extensions, locate the add-ons. Press the Options button for each and check the settings.

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Fred McD:

Thanks very much for your useful and prompt support.

--orinhood

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Glad to help. Happy Computing.

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I have download helper installed and have verified that it is listed in the add0ns. However, the icon does not appear on any taskbar and does not show up in the customize screen either. What is happening?

firefox 35.0.1

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Hi flier66

Did you try to click the Restore Defaults button?

  • "3-bar" Firefox menu button > Customize
  • View > Toolbars > Customize
  • if missing items are in the Customize palette then drag them back from the Customize window on the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button to restore the default toolbar setup
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I did both, no joy. I have DLH on a second laptop and two other desktops and everything works fine. It is just my wife's laptop....opps, that may be the problem but don't tell her!