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Bank's Server HTTPS link - directed from e-shop - cannot be loaded in Firefox. It works fine in IE & Chrome.

  • 1 reply
  • 1 has this problem
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  • Paskiausią atsakymą parašė FredMcD

Dimitris Zadelis
Dimitris Zadelis
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Whenever I place my order in Pet4U.gr e-shop at 'http://www.pet4u.gr/" and - afterwards - get directed at "https://ep.eurocommerce.gr/proxypay/apacs" to pay with my credit card, this https link which directs me to the bank's server - in order to fill in my credit card information and complete the transaction - in Firefox just keeps on loading, but never is loaded. It just remains a blank white page loading for ever.

On the contrary, with Internet Explorer and Google Chrome everything works just fine!!!

What is going wrong with Firefox in this case?

Best regards, Dimitris Zadelis

Whenever I place my order in Pet4U.gr e-shop at 'http://www.pet4u.gr/" and - afterwards - get directed at "https://ep.eurocommerce.gr/proxypay/apacs" to pay with my credit card, this https link which directs me to the bank's server - in order to fill in my credit card information and complete the transaction - in Firefox just keeps on loading, but never is loaded. It just remains a blank white page loading for ever. On the contrary, with Internet Explorer and Google Chrome everything works just fine!!! What is going wrong with Firefox in this case? Best regards, Dimitris Zadelis

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.