Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Absolutely no videos will play.

andythebeagle
andythebeagle
more options

I'm a long time Firefox fan. Been using it forever. When ever there is an update/grade to either Firefox or Flash player, it just will not play any video. This happens every time. I've been troubleshooting this now for several days with no good being done. Now, Firefox crashes every time I try to use the support site so here I am using Google Chrome to type this. It would be very nice of you to figure out a permanent fix for Flash, even if you need to write Firefox own, onboard player. At least, don't release anything that does not run Flash and have a tested plug in that is fool proof. Now Firefox won't stay up long enough to contact you for help.

If you tell me to try something, rest assured I've tried everything I can think of. Not even Adobe has a good download for their latest update. Their site keeps sending me back to where i just came from.

I'm a long time Firefox fan. Been using it forever. When ever there is an update/grade to either Firefox or Flash player, it just will not play any video. This happens every time. I've been troubleshooting this now for several days with no good being done. Now, Firefox crashes every time I try to use the support site so here I am using Google Chrome to type this. It would be very nice of you to figure out a permanent fix for Flash, even if you need to write Firefox own, onboard player. At least, don't release anything that does not run Flash and have a tested plug in that is fool proof. Now Firefox won't stay up long enough to contact you for help. If you tell me to try something, rest assured I've tried everything I can think of. Not even Adobe has a good download for their latest update. Their site keeps sending me back to where i just came from.

All Replies (3)

Aman Routh
Aman Routh
more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Please reply back to us.

Carm
Carm
more options

After you are done testing the above method, click on my name on the left and in my profile there is a link to some of my unorthodox possible solutions that i have created a blog about that have resolved others issues and you will not find on these forums.

See link

https://support.mozilla.org/en-US/questions/981332

Best Regards

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi andythebeagle, among your travails, have you disabled the Flash Player plugin's protected mode feature? It's worth a try.

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?