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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Can't update my password to Firefox support

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I had a username and login (before 2010). You don't recognize the password. When I ask for a new password, you will only send it to my discontinued (bankrupt... gone) email address, where I can't retrieve it. I want to keep my current user name and get a usable password. How do I do it?

I had a username and login (before 2010). You don't recognize the password. When I ask for a new password, you will only send it to my discontinued (bankrupt... gone) email address, where I can't retrieve it. I want to keep my current user name and get a usable password. How do I do it?

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send a mail to atopal@mozilla.com and mention him on which email are you using currently along with your Support.mozilla username