Firefox immediately and always crashes
Everytime I've tried to start FF in the last year or so, I get an insta-crash. The only window that pops up is the crash/submit report windows. The same happens when I attempt to run FF in safe mode.
Solution eye eponami
-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.
- Malwarebytes' Anti-Malware -> http://www.malwarebytes.org/products/malwarebytes_free
- SuperAntispyware -> http://www.superantispyware.com
- Ad-Aware Free Internet Security -> http://www.lavasoft.com/products/ad_aware_free.php
- Spybot Search & Destroy -> http://www.safer-networking.org/en/index.html
- Anti-Rootkit Utility TDSSKiller -> http://support.kaspersky.com/faq/?qid=208283363
Check and tell if its working.
Tanga eyano oyo ndenge esengeli 👍 2All Replies (3)
Solution eye oponami
-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.
- Malwarebytes' Anti-Malware -> http://www.malwarebytes.org/products/malwarebytes_free
- SuperAntispyware -> http://www.superantispyware.com
- Ad-Aware Free Internet Security -> http://www.lavasoft.com/products/ad_aware_free.php
- Spybot Search & Destroy -> http://www.safer-networking.org/en/index.html
- Anti-Rootkit Utility TDSSKiller -> http://support.kaspersky.com/faq/?qid=208283363
Check and tell if its working.
The crash report for the Crash ID you reported,
https://crash-stats.mozilla.com/report/index/ea9f3e0a-c1a4-4e2e-abab-5a4f32120210
Firefox 10.0 Crash Report [@nsDocShell::SetupNewViewer(nsIContentViewer*)]
... refers to a related bug,
434403 NEW Startup crash (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)
This crash can be caused by malware or by the "Spector Pro" monitoring software. Ref:
Doing all the various spyware scans seems to have solved the problem. I also added in a complete uninstall/reinstall for good measure.
All the various scans took more than a day, but it's been worth it.
Thanks!