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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

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  • 3 biyano
  • 1 eza na nkokoso oyo
  • 29 views
  • Eyano yasuka ya FredMcD

Iain
Iain
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After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time.

I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too).

The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page).

Any advice?

After opening the browser I can click links and open new tabs perhaps two or three times. Thereafter, a new tab opens with the link in the address bar but nothing happens... refreshing, highlighting the link and pressing enter and even selecting the drop down does nothing. I need to close the browser and start again every time. I don't know if this is related but the issue only arose after installing Mozilla VPN last month (although there have been a couple of Firefox updates since then too). The screenshot shows the back/forward/refresh icons greyed out and nothing happening (this, ironically, was me trying to access the Support page). Any advice?
Bafoto sur écran jointes

Solution eye eponami

Thanks Fred, it was disconnected but I have just uninstalled it and it Firefox seems to be working again. Seems strange that two products from the same source cause a failure in one.

Do you know if there is a place to report this to Mozilla as a potential bug?

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

FredMcD
FredMcD
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Try without using the VPN. Is the problem still there?

Iain
Iain Nkolo motuna
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Solution eye oponami

Thanks Fred, it was disconnected but I have just uninstalled it and it Firefox seems to be working again. Seems strange that two products from the same source cause a failure in one.

Do you know if there is a place to report this to Mozilla as a potential bug?

FredMcD
FredMcD
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I think you need to fill out a bug report. Make sure you include all information they will need to fix the issue.

Read this first: Bug Writing Guidelines{web link}

Then go to: https://bugzilla.mozilla.org/ Be sure to include everything that the people there need to know.


See Bugzilla etiquette before commenting in bug reports. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html


Please be sure to post the link to the bug here.