Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes when I close, so log in information isn't saved, can't reset since first thing it does is try to restart firefox.

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya guigs

more options

Everytime I close firefox it crashes, so my log in information isn't saved for various sites I use frequently. I tried resetting to defaults, but since the first thing it does is restart Firefox, the same things happens, it crashes and does not open or reset to default setting. Starting in safe mode appears to do the same thing, but I'm trying to go to safemode from with in Firefox, so it need to restart first.

Everytime I close firefox it crashes, so my log in information isn't saved for various sites I use frequently. I tried resetting to defaults, but since the first thing it does is restart Firefox, the same things happens, it crashes and does not open or reset to default setting. Starting in safe mode appears to do the same thing, but I'm trying to go to safemode from with in Firefox, so it need to restart first.

All Replies (1)

more options

Hi jstafford, Thank you for your post. I understand that login information is not being stored in the browser due to crashes and this happens in Safe Mode and after a refresh.

Are there crash reports? Send plugin crash reports to help Mozilla improve Firefox If you can copy the last 5 submitted crashes we would be happy to further investigate.

In order to also troubleshoot passwords not saving, please consider these troubleshooting steps: Usernames and passwords are not saved